From our shelves to your doorstep

Processing

Orders are usually processed within 2 business days after payment is confirmed.

Transit time

Estimated shipping time is 5–12 business days after processing. Delivery estimates can vary because of carrier capacity, weather, holidays, customs processing and the delivery address. Tracking is provided when available.

Where orders ship from

Orders may be fulfilled from supplier locations in China or the United States, depending on inventory and the most practical route.

Shipping and duties

Shipping is arranged through our supplier and its contracted carrier network. Duties are paid in advance for standard U.S. deliveries where the service supports this arrangement. If a carrier contacts you about an unexpected import charge, contact support@whyandwonder.com before paying it.

Delivery problems

Check your shipping address carefully at checkout. Contact us promptly if your parcel is delayed, marked delivered but missing, arrives damaged or contains the wrong item. For damage claims, keep the packaging and send photographs.

Shipping delays

If an order cannot ship within the promised timeframe, we will contact you with an updated estimate and available options. Nothing in this policy limits rights that apply under mandatory consumer law.